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Mass TUDENT LOAN SERVICER CALL-IN DAY

On Thursday, September 14, at 2 PM ET, borrowers across the country are going to call our student loan servicers.

With repayment underway, help us stress test President Biden's new ‘SAVE’ plan to make sure it's working for borrowers.

Step 1: Find your student loan servicer’s number.

  • Great Lakes Educational Loan Services, Inc.: 1-800-236-4300

  • Edfinancial: 1-855-337-6884

  • MOHELA: 1-888-866-4352

  • Aidvantage: 1-800-722-1300

  • Nelnet: 1-888-486-4722

  • OSLA Servicing: 1-866-264-9762

  • ECSI: 1-866-313-3797

  • Default Resolution Group: 1-800-621-3115

 

If you don’t know who your servicer is, see here.

Step 2: Ask your servicer for information!

Ask some of the following questions:
 

  1. “What would I pay every month in President Biden’s new SAVE plan?”
     

  2. “Can I get Public Service Loan Forgiveness?”
     

  3. “What is the IDR Account Adjustment?”
     

  4. “When do I have to start making payments again?”
     

  5. “When does President Biden’s on-ramp end?”

Step 3: Report back on how the call goes.

If you experience issues getting answers from your servicer, consider filing a complaint (it's super easy!) with the Consumer Financial Protection Bureau. These complaints are helpful for identifying trends in problems that borrowers experience. You can also submit a complaint to the Department of Education here.

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You can also file a complaint with your state Attorney General or state student loan ombuds. These complaints are important because many attorney general offices rely on consumer complaints to alert them about student loan servicing breakdowns.

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And last but not least—don't forget to let us know how your call goes (good or bad!). If you have to wait on hold, share a screenshot of your wait time.

That's it! 

Thank you for helping us check in on how the restart to payments is going and if borrowers are experiencing problems. Borrowers deserve a functioning student loan system!
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