JOIN OUR MASS STUDENT LOAN SERVICER CALL-IN DAY!
Let's test out President Biden's new 'SAVE' plan.
STEP 1: FIND YOUR STUDENT LOAN SERVICER'S NUMBER.
Great Lakes Educational Loan Services
Default Resolution Group
STEP 2: ASK YOUR SERVICER FOR INFORMATION.
Ask some of the following questions:
“What would I pay every month in President Biden’s new SAVE plan?”
“Can I get Public Service Loan Forgiveness?”
“What is the IDR Account Adjustment?”
“When do I have to start making payments again?”
“When does President Biden’s on-ramp end?”
STEP 3: REPORT BACK ON HOW THE CALL GOES.
Consumer Financial Protection Bureau
Your state Attorney General or state student loan ombuds
File a complaint with:
If you experience issues getting answers from your servicer, consider filing a complaint (it's super easy!). You can file with the Consumer Financial Protection Bureau or the Department of Education. These complaints are helpful for identifying trends in problems that borrowers experience.
You can also file a complaint with your state Attorney General or state student loan ombuds. These complaints are important because many attorney general offices rely on consumer complaints to alert them about student loan servicing breakdowns.